Help
General Questions
Q: What is Placer Auctions?
A: Placer Auctions is an online estate auction company based in Roseville, CA. We specialize in auctioning furniture, collectibles, antiques, electronics, art, and other items commonly found in estate sales.
Q: How do I participate in an auction?
A: To participate, you must register and be verified as a bidder through our website. Once registered, you can place bids on any available items during active auctions.
Q: Do you accept returns?
A: No, all sales are final.
Q: How long do I have to pick up my items?
A: Pick-up days are listed on the details page of each online auction. Unless otherwise specified, you have 14 days to pick up your items.
Items and Inspection
Q: Are the items new?
A: Most items are antique, vintage, or used and may show signs of wear consistent with age. All items are sold “as is” with no warranties, expressed or implied.
Q: Can I inspect the items before bidding?
A: Yes, we strongly encourage bidders to inspect items during the scheduled preview times. Please make an appointment to preview an item by emailing us at info@placerauctions.com.
Q: What does “as is” mean?
A: “As is” means the item is sold in its current condition with no guarantees or warranties. Buyers accept responsibility for inspecting the item before bidding.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, American Express, and Stripe. Payments will be automatically charged to the card on file after the auction ends.
Q: Can I pay in cash?
A: No, all payments are processed automatically using the card on file.
Q: What is a buyer’s premium?
A: The buyer’s premium is an 18% fee added to all winning bids.
Q: Will I be charged sales tax?
A: Yes, a 7.75% California sales tax applies unless a valid reseller’s sales tax exemption is submitted before the auction concludes.
Q: When can I pick up my items?
A: All items must be picked up during the scheduled pickup times at the designated location. Pickup details are provided in the auction details section of each auction as well as with your invoice.
Q: What do I need to bring for pickup?
A: You must bring a paid invoice and a valid driver’s license to pick up your items.
Q: What happens if I can’t pick up my items?
A: Items not picked up during the designated time will be considered abandoned and handled at Placer Auctions’ discretion. No refunds or chargebacks will be issued for abandoned items.
Q: Do you offer shipping?
A: At Placer Auctions, we do not manage shipping directly. To accommodate shipping requests, we have partnered with trusted local mail centers to facilitate the process. Buyers must email us with their contact information, phone number, and a list of items they wish to ship. Upon your request, we will transfer your items and contact information to one of our shipping associates. Placer Auctions does not pack, label, insure, or track shipments. We do not provide shipping quotes. Your shipping associate will offer a quote after receiving your items.
Q: Are all sales final?
A: Yes, all sales are final. Items are sold “as is” with no refunds or exchanges for any reason.
Account and Technical Support
Q: How do I recover a lost or forgotten password?
A: Send yourself a password reset via email.
  1. From the sign-in page select the "Forgot password?" link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive, check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
Q: How do I change my password?
A: You can change your password at any time.
  1. From your logged-in account, go to your "My Account" area.
  2. From the left-hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.
Q: Why am I not receiving any emails?
A: If you are not receiving expected site emails, please check the following:
  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address in your account settings is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, verify that the emails were not downloaded to a different computer.
If you are still not receiving our emails, please contact us.
Q: How do I change the email address tied to my account?
A: You can change your email address by editing your account details within your “My Account” area.
Q: Why do I get a warning message that my selected username is invalid?
A: Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. Replace all spaces with either an underscore or hyphen.
  • Incorrect: MY Username
  • Correct: MY_Username or MY-Username
If the username is already in use, you must select a different one.
Q: Why does it say that my email address is already in use?
A: If you get a notice that your email address is already in use, it means that you have already created an account. If you don’t remember your login information, use the "Forgot password?" feature to reset your password.